CUSTOMER ADVOCACY

Customer Advocacy is a Project Management approach that utilizes the normal aspects of project management, but with one major difference - the Customer Advocate becomes a trusted “partnered extension” of the organization, with a mission to vigorously protect and extend the interests of that organization. In this capacity, we help government organizations and agencies with the following:

• Ensure that an organization is putting itself in a position to be successful
• Utilize best practices and seasoned leadership to help manage change throughout the organization
• Assist with external vendor selections and relationship management
• Negotiate solutions and terms favorable to the organization from outside parties
• Assist with risk management and issue resolution during major change initiatives and projects
• Resolve conflicts created by vendors and external influences
• Direct the Communication plans – within the organization and with the organizations constituents
• Ensure the organization is properly trained to perform the daily business processes/on-going support of an application and new business processes
• Evaluate external vendor’s data security policies and practices
• Assist with project metrics and ROI calculations
• Ensure that external vendors are getting what they need from the organization
• Identify the key components to be covered during knowledge transfer and assist in measuring the effectiveness of the transfer

OUR VALUES

Straight & Honest Talk

Treat Everyone With Respect

Be Transparent & Create Transparency

Deliver Results

Be Accountable